Support Center

How do I cancel my Moshi Monsters Membership?

Last Updated: Aug 22, 2012

We're sorry to see you go, but want you to know we appreciate you supporting Moshi Monsters.

To cancel your recurring Moshi Membership, please follow these steps:

  1. Login to your Moshi Monsters account
  2. Click on your Monster Owner name in the top-right corner of the screen
  3. Click the "Membership details" tab 
  4. Click on the link that says "click here to cancel your membership"

If you're paying by Paypal, you may also cancel your Moshi Membership by logging into your Paypal account and cancelling the recurring billing profile associated with Moshi Monsters.

The quickest way to reach us for help is to email us as per above or directly to: 

You may also phone us at +44 20 7193 5294 outside the US (UK, AU, etc.) or (888) 311-9576 within the US. Please leave a message with your country code and full phone number,  if you don't get an answer. We'll phone you back as soon as possible.
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